Here at High Profile Technologies, we're open and honest about our warranties.
It's important our customer are covered, so they can focus on their business.
That's why we give customers a 2-year warranty, as standard!
Don't Have A Warranty | Expensive Costs
Not having a warranty on your machine can be exceptionally costly. Never mind the cost of parts, labour from a skilled engineer can put repair costs up to £500, on top of delivery charges etc.
Take into account the downtime of not running and having to factor in a potentially costly repair on top of your regular bills.
Don’t be caught out.
Renewing Machine Warranty
To renew your warranty for 12 months, it will cost £750 +VAT.
Your machine must have a 'pre-warranty inspection' carried out no longer than 30 days before renewal.
This inspection is carried out on a service visit. After this inspection your machine would be classed as either 'fully operational' or 'requires work'.
If it is fully operational, your machine does not require any work to be brought back into a warrantable condition.
If your machine requires work, the work diagnosed by the engineer needs to be carried out before a full parts and labour warranty
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A handset’s warranty is treated separately from a machine’s warranty as it is a wear & tear item. All handsets are guaranteed for 12 months or shot/line usage is exceeded. Whichever comes first.
A handset is considered out of warranty once it exceeds the usage stated below or 12 month period.
With light-based applicators, never exceed the shot life as an excessive danger to the machine and customers can occur.
|Machine||Shot/Line Guarantee||Warranty Time||Shot/Line Expectancy|
|FLO HR||250,000||12 Months||400,000 - 500,000|
|30,000||12 Months||40,000 - 50,000|
|Infinity Diode||2,500,000||12 Months||4,000,000 - 5,000,000|
|Inkaway||250,000||12 Months||400,000 - 500,000|
|SoniXsmooth 1/2*||8,000||12 Months||8,000|
|GLO SR||50,000||12 Months||90,000 - 110,000|
• High Profile Technologies guarantees any new machine for 24 months after installation.
• We also guarantee our pre-loved range of machines for 12 months.
• Any repairs conducted on your machine are guaranteed for 12 months.
No Wear & Tear Parts
Labour & Call Out Fees
Collection & Delivery Fees
User Defined & Preventable Damage
The issue that goes unreported for 30 days
As a machine owner, it is your responsibility to:
• Supply the machine with the appropriate power, using the correct power cable
• Refill the machine only with the correct iCycle Liquid.
• Store & operate the machine in a safe and appropriate environment (A comfortable room temperature with low humidity and reasonable air-flow).
• Operate under safe & legal conditions - as per training and local regulations
• Report any issues with your machine within 30 days of noticing them.
Your machine will be due to having a service around 12 months after installation.
The first service of any new machine is FREE after this, service visits are £250 +VAT.
All services include the consumables that may be required on this service.
We will contact you when your service is due; inevitably it is your responsibility to schedule the service.
We will try to book the service in over a 1 month period, via telephone followed by email.
If we are unable to make contact over this month period, we will issue a formal letter informing you about your service being overdue.
If 3 months has elapsed, your service will be forfeited.
Stages of Breakdown & Support
If an unfortunate event, that a reported or confirmed issue occurs, we deal with this in stages.
The aim is to deal with any fault as quick and efficient as possible, depending on the stage this may require for the machine to be in the service department for up to 2 weeks.
Reported Issue - The issue which is reported by the customer but not confirmed by the service department
Confirmed Issue - Where an issue is observed by the service department
Fully Operational - Where there are no Confirmed Issues & any Reported Issues have been inspected and written off
Pre-Warranty Inspection - Your machine has to be inspected by an HPT engineer and given an assessment of its functional condition.
Cosmetic Damage - Where a machine or applicator maybe scratched or damage that is not important for function.